Frequently Asked Questions
Everything you need to know about your authentic Italian culinary experience.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and gel ice packs for all perishable goods like cheeses and cured meats. These items are shipped via expedited services to ensure they arrive at your door in peak condition.
Where does Ditalia source its products?
We work directly with small-scale artisanal producers across Italy. Every product in our collection is hand-selected for its quality, heritage, and authentic flavor profile.
What is your return policy for food products?
Due to safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 48 hours for a replacement or refund.
Do you offer international shipping outside of the United States?
Currently, we only ship within the United States and Canada. Due to customs regulations regarding food imports, we are unable to ship to other international destinations at this time.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you will have the option to enter a custom message which we will print on a premium gift card and include inside the package at no extra cost.
How can I track the status of my delivery?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to follow your package's journey from our warehouse to your kitchen.