Returns & Exchanges
At Ditalia, we take pride in the quality of our artisanal products and want you to be completely satisfied with your gourmet experience. If your order arrives damaged or contains errors, we are committed to making it right through a prompt replacement or credit.
Contact Customer Care
Email our support team within 7 days of delivery with your order number and details regarding the issue to initiate a claim.
Document the Issue
For items damaged during transit or quality concerns, please include clear photographs of the product and packaging for our quality control review.
Review and Approval
Our team will review your request within 48 hours; please note that due to food safety regulations, we cannot accept returns on perishable food items.
Resolution Process
Once approved, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing